<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: PRTG Status—Licensing Status and Settings

To view information about the license of your PRTG installation and to enter your license key, select Setup | License from the main menu.

This option is not available in PRTG on demand.

PRTG License Tabs

You can view the following aspects of your PRTG license:

If you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.

This documentation refers to the PRTG System Administrator user accessing the Ajax interface on a master node. If you use other user accounts, interfaces, or nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.

Status

Click the Status tab to view information about your license.

Licensing
License Status	Shows the activation status of this installation of PRTG. Usually, PRTG completes the activation automatically during installation or when you change your license information. Only if PRTG cannot connect directly to the internet, a manual activation is necessary. For details, please see Activate the Product.
License Name	Shows the owner of the license that you use for this installation of PRTG. License Name, license key, and system ID together build your license information. You will find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name for which you will be asked while installing PRTG or when you change your license key.
License Key	Shows the license key that you use for this installation of PRTG. License Name, license key, and system ID together build your license information.
System ID	The system ID is a fixed value that is automatically assigned to your PRTG installation.
Licensed Edition	Shows the PRTG edition that you use for this installation of PRTG. This determines how many sensors you can use in your monitoring (see below).
Last Update	Shows the date of the last update for this PRTG installation. We recommend that you use the PRTG Auto-Update to get the most out of PRTG.
Maintenance until	Shows the expiry date and the days remaining for your active maintenance contract. You can buy maintenance for each PRTG license. With an active maintenance contract you may download any available updates and use our premium email support.
Number of Sensors	Shows the number of sensors you can use in your monitoring with your current edition of PRTG (see above). If you reach the limit, PRTG will set each new sensor that you add to a Pause status automatically. To upgrade your license right now, click the Need more sensors? Click here to upgrade! button to visit our web shop. Editions that allow an unlimited number of sensors do not restrict the number of possible sensors by license, so you can create sensors until the performance limit is reached. This means that you can use about 10,000 sensors per core server (depending on your system's performance, sensor types, and scanning intervals). For details, see section Detailed System Requirements.

Log

Click the Log tab to show a table list of all system log entries with all messages and status changes regarding your license.

Change and Update License Information

Use the buttons to edit your license or refresh your maintenance information.

Change License Key: If you want to use another license for this PRTG installation, for example, after an license upgrade, click this button to change your license information. See below for more details.
Refresh Information: If you have renewed your maintenance and the licensing information above does not show the new maintenance period yet, click this button to manually refresh your maintenance information. An automatic refresh of the maintenance information may take several days. See below for more details.
Deactivate this License: If you want to use the license of the current PRTG installation on another computer, click this button to deactivate the license. This is necessary, for example, when you move PRTG to another computer, because a PRTG license can be active on only one computer at the same time. Once you have deactivated the license, the PRTG installation on this computer will revert to the Freeware Edition after a grace period of 30 days.

Please see also section Activate the Product.

Update Your License Information

Click Change License Key or Refresh Information on the PRTG License page to update your license. Provide the necessary information and click Update License to complete the activation of your license.

If you have any issues with license activation or update, please click the Contact Support button to contact us directly via the Paessler Service Center in our shop (internet access required).

Step 1: Choose Activation Type
Activation Type	Define how you want to validate and activate your license. Choose between: Automatic (online activation with optional HTTP proxy): PRTG will connect to the activation server and validate your license. The license will be activated automatically. For automatic activation, internet access is necessary from the the computer running this PRTG installation. Manual (offline activation): Choose manual activation if the PRTG server has no access to the internet and cannot connect to activation.paessler.com. This is the default selection if the PRTG server is offline.

Step 1: Choose Activation Type

Activation Type

Define how you want to validate and activate your license. Choose between:

Automatic (online activation with optional HTTP proxy): PRTG will connect to the activation server and validate your license. The license will be activated automatically. For automatic activation, internet access is necessary from the the computer running this PRTG installation.
Manual (offline activation): Choose manual activation if the PRTG server has no access to the internet and cannot connect to activation.paessler.com.
This is the default selection if the PRTG server is offline.

Step 2: Verify Your PRTG License
License Name	Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, please copy and paste the License Name. You will find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name for which you will be asked while installing PRTG or when you change your license key.
License Key	Enter the license key you have received from us, the Paessler AG. To avoid typing errors, please copy and paste the License Key. It must exactly match your license key.
System ID	This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is shown for your information only and cannot be changed here.

Step 2: Verify Your PRTG License

License Name

Enter the License Name that you have received from us, the Paessler AG. It must exactly match. To avoid typing errors, please copy and paste the License Name.

You will find the label License Owner in some documents from the Paessler shop. License Owner is the same as License Name for which you will be asked while installing PRTG or when you change your license key.

License Key

Enter the license key you have received from us, the Paessler AG. To avoid typing errors, please copy and paste the License Key. It must exactly match your license key.

System ID

This field shows the system ID, a fixed value assigned to your PRTG installation. This setting is shown for your information only and cannot be changed here.

For offline activation, click Save to File to write your license information into a text file. You can then upload this file to request your activation data on the activation page and do not need to enter your license information manually.

Step 3: Activate Your PRTG
If you select the automatic activation type, you can now update your license. Define if you need an HTTP proxy for the HTTPS connection to the activation server and click Update License.

Proxy Configuration
This option is not available in PRTG on demand.
Use Proxy Server	We recommend that you use PRTG with a direct internet connection. However, if you need to use a proxy, you can configure the relevant settings here. Choose between: No, use direct connection to the Internet (default): Do not use a proxy. Use this setting if there is a direct internet connection available to the server running the PRTG core server. Yes, in our network a proxy is mandatory: Define proxy settings below. Proxy settings are valid for Auto-Update, Activate the Product, obtaining Geo Maps tiles, and for sending out HTTP, push, and SMS text message Notifications. The sensor types Cloud HTTP and Cloud Ping use these proxy settings as well.
Proxy Server	This setting is only visible if proxy usage is enabled above. Enter the address of the proxy server that you use for outbound connections. Please enter a valid address.
Port	This setting is only visible if proxy usage is enabled above. Enter the port number of the proxy server that you use for outbound connections. Please enter an integer value.
Use Proxy Credentials	This setting is only visible if proxy usage is enabled above. Determine whether the proxy server needs credentials or not. Choose between: Yes, the proxy server requires credentials: Define credentials (username and password) below. No, there are no credentials necessary: Do not use credentials for proxy connections.
User	This setting is only visible if proxy credentials are enabled above. Enter a username for proxy authentication. Please enter a string.
Password	This setting is only visible if proxy credentials are enabled above. Enter a password for proxy authentication. Please enter a string.

Step 3: Request Activation Data
If you select the manual activation type, you have to request your activation data on https://www.paessler.com/activation using your license information. Open the activation page from a computer that can connect to https://www.paessler.com and provide your license information, or upload the license file that you can save above. Generate the key file for your license and provide this data below.

Step 3: Request Activation Data

If you select the manual activation type, you have to request your activation data on https://www.paessler.com/activation using your license information. Open the activation page from a computer that can connect to https://www.paessler.com and provide your license information, or upload the license file that you can save above.

Generate the key file for your license and provide this data below.

Step 4: Provide Activation Data
This step is only necessary if you do an offline activation. Copy the content of the key file that you have generated on https://www.paessler.com/activation. Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data. Click Update License to complete the activation of your license.

Step 4: Provide Activation Data

This step is only necessary if you do an offline activation.

Copy the content of the key file that you have generated on https://www.paessler.com/activation.
Paste it into the Activation Data field. Alternatively, click Load from File if you have saved the key file with your activation data.
Click Update License to complete the activation of your license.

Setup—Topics

Others

There are some settings that you must make in the PRTG Administration Tool, available as native Windows application. For more details, please see the sections:

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