<%NUMBERING1%>.<%NUMBERING2%>.<%NUMBERING3%> PRTG Manual: Login

For PRTG on premises instances, you can log in to the web interface once the PRTG core server is installed. In your browser, load the IP address or DNS name of the computer PRTG is installed on and log in using the Login button. For PRTG on demand instances, open your registered PRTG on demand domain and log in to the web interface.

You can look up and change the web server settings of PRTG on premises instances at any time using the PRTG Administration Tool Windows application on the system where the PRTG core server is installed. Especially when accessing PRTG from the internet, you should use an SSL-encrypted connection. You can easily switch to SSL using the Yes, switch to SSL button shown on the welcome screen.

Loading the Web Interface

In a web browser window, please enter the IP address or URL of the system PRTG is installed on. When using a cluster, please connect to the primary master node. You can also double-click on the PRTG Network Monitor icon on the desktop of the system PRTG is installed on. If you are using PRTG on demand, enter the URL of your instance, for example myfirstdomain.my-prtg.com to access the web interface with a supported browser.

If you run PRTG on localhost, please do not use the DNS name http://localhost to log in to the web server, as this may considerably slow down the PRTG web interface. Please use your local IP address or http://127.0.0.1 instead.

If you see a certificate warning in your browser, you can usually just confirm it. For more information please see SSL Certificate Warning.

This only applies to PRTG on premises instances, not to PRTG on demand.

After loading the web interface, the login screen is visible. You can either login as default administrator or as any other PRTG user. As PRTG Administrator user you can use all functionalities of the web interface. Administrators can create additional users with administrator rights or with more restricted privileges (for example, read-only users).

PRTG Login Screen

This only applies to PRTG on premises instances, not to PRTG on demand.

When logging in for the first time, login name and password for the default administrator login are both prtgadmin. PRTG automatically fills in the default credentials and shows the password in plain text.

After login you should change the default password. To do so, go to Setup | Account Settings | My Account and specify a new password in section User Account.

If you are not logged in into the web interface, you can change the credentials for this default user account any time in the PRTG Administration Tool Windows application.

If you enter another login name or change your password, the password is no longer shown in plain text.

This only applies to PRTG on premises instances, not to PRTG on demand.

If you have received user credentials from your administrator, please enter them here to log in. Also, when using other administrator credentials, please enter them here.

This only applies to PRTG on premises instances, not to PRTG on demand.

Login: Log in to the fully featured Ajax web interface which is the standard interface. We recommend that you use this option for PRTG whenever possible. It offers the full functionality of PRTG. Use Google Chrome 57 or later (recommended) or Mozilla Firefox 52 or later for best performance. In some browsers, the Ajax option is not shown, for example, in old browser versions.

Although you can log in using Microsoft Internet Explorer 11, the Ajax web interface might not be fully compatible with Internet Explorer! When using Microsoft Internet Explorer 11, please set the security level to Medium-high (or lower) and make sure no Compatibility View is enabled!

Download Client Software (optional, for Windows, iOS, Android): This option opens the PRTG download page in the web interface. You can optionally download the native Windows application Enterprise Console to the desktop. You have to install it on the client computer before use. The Enterprise Console provides full functionality. However, for some functions the Ajax Web GUI opens. As an additional feature, the Enterprise Console can view data of several independent PRTG core installations in one single application.
You can also access pages on the Paessler website from here, for information about the PRTG apps PRTG for iOS, PRTG for Android and PRTG for Windows Phone. These pages also contain the download links to the corresponding app stores.
Also, when using this download option, your name and password (or the default credentials) are required for login!

Only Google Chrome 57 or later (recommended) and Mozilla Firefox 52 or later are fully compatible with the Ajax web interface.

Enter specific credentials or use the default credentials, which are automatically filled in, and click the Login button to proceed to the PRTG web interface.

For PRTG on demand instances, load the PRTG web interface with the domain you have registered at https://my-prtg.com and use the login method that you chose when signing up.

PRTG on Demand Login Screen

To log in with your Facebook, Google+, Windows, or Amazon, click the respective button. A popup window appears where you can enter your credentials for the respective account. Alternatively, you can log in with the email and password that you chose when signing up. If you have received an invitation to PRTG on demand, click the link in the invitation and proceed to log in.

Recover Password

If you cannot remember your PRTG on premises password, click the Forgot password? link. The Password Recovery page opens. Enter your Login Name, click Request a New Password, and PRTG will send a new password to the primary email address of this PRTG user account. The Need Help? link will open the current manual page.

If you cannot remember your PRTG on demand password, click the Change/reset password link. You are then asked to enter your email address. Click Change/reset password again and PRTG will send you an email to reset your password.

Ajax Web Interface—Basic Procedures—Topics

Customer Service

Other Ajax Web Interface Sections